Changing or Closing Your Account

Changing your email address

Lost access to the email on your account, or changed it? Don’t register a new account with the new address. Open the chat widget and ask support to change it on the account you already have, so your verification, wallets and trading accounts stay together.

Forgotten password

Select Forgot password? on the sign-in page and follow the code sent to your email. The steps are in How to Register.

Closing your account

You can end your agreement with XBTFX at any time, as long as two things are true first:

• No open positions. Close everything on every trading account, including anything running through copy trading, PAMM or MAM.
• Nothing owed to XBTFX. A negative balance or an unpaid charge has to be settled before the account can close.

Then:

1. Move what’s left on your trading accounts back to your wallet. See Transfers.
2. Withdraw your wallet balances. See Withdrawals.
3. Tell support in writing that you want the account closed, by email to support@xbtfx.com.

The Terms of Service ask for three days’ written notice, so allow three days from when you send it.

Section 42 of the Terms of Service has the full wording, including XBTFX’s own right to end the agreement.