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XBTFX Support

Wallets & Funding

Money arrives in a wallet first and moves to a trading account second. That catches people out, because funding your account and being able to trade are two separate steps in the portal.

You have a wallet for each currency and coin we support, so a USD deposit and a USDT deposit land in different places. The Wallet tab lists them all with the total in USD at the top. The one exception is a crypto deposit, which can go straight to a trading account if you tell it to.

Articles

  • Deposit Crypto, for sending USDT, BTC or another supported coin on-chain. This is how most clients fund an account, and the only route that can credit a trading account directly.
  • Deposit by Bank Card, for funding a USD or EUR wallet with a Visa or Mastercard.
  • Deposit by Bank Transfer, for a SEPA transfer into your EUR wallet.
  • Convert, for swapping one wallet asset for another without moving money off the platform.
  • Transfers, for moving money between a wallet and a trading account in either direction.
  • Withdrawals, for sending money out as crypto or by SEPA, and for locking withdrawals to addresses you trust.

Stuck on something these do not cover? Use the chat widget in the corner, or open the Wallet tab in the XBTFX Portal.